Refund and Exchange Policy
1. Digital Software Delivery
Stryker GOLD products are digital MT4 Expert Advisor software licenses. Delivery may include EA files, license activation, setup guidance, recommended settings, documentation, and access to support. Because the product is digital and access can be delivered immediately, purchases are treated differently from physical goods.
2. Seven-Day Refund Review Period
Any request for a refund or remedial review must be submitted within 7 calendar days from the date the applicable software license, activation access, setup files, or installation instructions are delivered.
Submission within this 7-day period does not create an automatic entitlement to a refund.
Each request remains subject to verification of the circumstances, software delivery status, activation history, configuration used, technical evidence available, broker/VPS conditions, and compliance with the official Stryker GOLD setup and operating instructions.
Requests submitted after the 7-calendar-day period may be declined.
A refund will not ordinarily be approved for change of mind, trading losses, market performance, broker restrictions, spread or slippage conditions, VPS or internet instability, leverage limitations, unsupported trading environments, or failure to operate the software in accordance with the supplied instructions and recommended configuration.
3. Technical Support First
If you experience an installation or activation problem, contact support before opening a payment dispute. We will assist with MT4 setup, license activation checks, broker symbol naming, VPS guidance, and recommended settings review.
4. Exchange or Credit Review
At our discretion, we may review a credit or exchange request only when a verified technical issue prevents the EA from being installed or activated and the issue is caused by our software rather than broker limitations, user configuration, VPS/internet problems, or incorrect account information. Any approved remedy is limited to replacement access, license correction, technical support, or store credit. Cash refunds are not guaranteed.
5. Seven-Day Test Access
The 7-day test access option is provided specifically so traders can evaluate the applicable Stryker GOLD Expert Advisor within their own MT4 trading environment before deciding whether to purchase a full license.
The test period begins when access, activation, or the applicable test license is provided.
Test access is time-limited and is non-refundable once activated or delivered, because the customer has received access to the digital software and the opportunity to evaluate its operation before purchasing a full license.
The customer is responsible for operating the test version using the supplied setup instructions, recommended configuration, appropriate broker conditions, and suitable VPS/internet infrastructure.
6. Configuration Integrity, Unauthorized Changes and Compliance Review
Stryker GOLD Cortex is supplied together with specific configuration parameters, setup files, templates, operational instructions, account requirements, risk settings, execution recommendations, and other technical guidance intended to preserve the operating logic for which the software was configured.
Any request for a refund, exchange, credit, technical remedy, or other compensation may be subject to a detailed configuration and usage review.
The Stryker GOLD Cortex Team may require reasonable supporting evidence including, where applicable, screenshots, MT4 logs, Experts logs, Journal logs, account history, broker information, VPS information, configuration files, set files, EA parameters, trading-session settings, symbol specifications, execution records, and any other information reasonably necessary to determine how the software was operated.
Refund or remedy eligibility may be rejected where the available evidence indicates that the customer materially deviated from the official configuration or operating instructions, including but not limited to:
- Changing EA parameters without approval or recommendation.
- Editing, modifying, replacing, or experimenting with supplied set files.
- Changing lot sizing or risk parameters outside the supplied configuration.
- Changing recovery, hedging, basket, virtual risk-control, or execution parameters.
- Altering recommended trading hours or session settings.
- Changing symbol configuration or broker-specific parameters improperly.
- Disabling required EA functions.
- Interfering manually with trades or baskets generated by the EA.
- Manually opening, closing, partially closing, modifying, or managing positions in a manner that interferes with the EA's intended operation.
- Combining Stryker GOLD Cortex with other EAs, scripts, trade copiers, account-management software, or manual strategies where those actions affect its trading environment.
- Using unsupported or materially unsuitable broker conditions.
- Using unsuitable VPS, internet connectivity, spread, slippage, execution conditions, leverage, margin conditions, or account specifications contrary to the supplied recommendations.
- Modifying templates or configuration files.
- Running experimental or unauthorized settings.
- Testing alternative configurations without prior agreement from the Stryker GOLD Cortex Team.
- Operating the EA differently from the instructions, setup guidance, files, parameters, or recommendations supplied with the license.
- Failing to provide requested technical evidence reasonably required to determine whether the software was operated as instructed.
The purpose of this provision is to distinguish a genuine software or activation issue from a result caused or materially influenced by user configuration, unauthorized experimentation, broker conditions, infrastructure, manual intervention, or operation outside the supplied specifications.
Where material deviations or unauthorized modifications are identified, the resulting trading behavior cannot automatically be treated as evidence of a defect in Stryker GOLD Cortex.
Accordingly, any refund, exchange, credit, replacement, or other remedy in such circumstances will be assessed case by case by the Stryker GOLD Cortex Team, based on the available technical evidence and the circumstances of the individual case.
The Stryker GOLD Cortex Team may decline a request where there is reasonable evidence that unauthorized settings, experiments, modifications, manual interference, unsupported conditions, or failure to follow the supplied instructions caused or materially contributed to the reported issue.
Customers requesting review must cooperate with reasonable troubleshooting and verification procedures before a final determination is made.
Nothing in this section is intended to exclude or restrict any mandatory consumer rights that cannot legally be excluded under applicable law.
7. Chargebacks and Payment Disputes
Opening a chargeback without first contacting support may lead to suspension of license access, refusal of future service, and submission of delivery/support records to the payment provider. Please contact us first so we can review the issue professionally.
8. Contact
Email: contact@strykergoldfx.com · Telegram: @StrykerGOLD2026
9. Related Policies
Terms & Conditions · Risk Disclosure · Privacy Policy
Last Updated: October 23, 2026